Confirmation of Your Order

After you have shopped and placed your order, we will send you an email confirming that your order has been received.

Once your credit has been approved, your address has been verified and the item has been located, your order will be officially accepted and the item shipped or posted.

If there are any issues with your address or credit card, you will receive another email notifying you of this.

We will make your LACEits especially for you. This usually takes a few days to maximum one week only, depending on demand at the time. We will of course notify you if it will take longer to get your LACEits to you.

Cancellations

As we make each ordered pair specifically, we would like you to know that once an order has been placed, we are unable to make modifications to the order including cancellations.

Shipping Costs

LACE its are dispatched from Switzerland.

All orders outside of switzerland are charged with a postal charge that is automatically added to your shopping cart.

Shipping Costs
Priority Economy
Costs        in CHF Delivery time*              in days Costs           in CHF Delivery time*            in days
Austria 20 2-3 12.50 4-7
Belgium 20 2-3 12.50 4-8
Denmark 20 2-3 12.50 4-9
France 20 2-3 12.50 4-8
Germany 20 2-3 12.50 4-8
Italy 20 2-4 12.50 6-12
Netherlands 20 2-3 12.50 4-9
Poland 20 3-5 12.50 6-10
Portugal 20 2-3 12.50 5-9
Romania 20 3-5 12.50 7-15
Sweden 20 2-3 12.50 5-9
Spain 20 2-3 12.50 6-12
Turkey 20 3-5 12.50 7-12
UK 20 2-3 12.50 5-9
Australia 32 5-6 18 7-15
Brasil 32 3-6 18 10-20
China 32 3-6 18 10-20
India 32 4-8 18 10-20
Japan 32 3-5 18 7-15
Canada 32 5-7 18 8-15
New Zealand 32 4-6 18 10-15
Russia 32 3-7 18 10-20
Thailand 32 3-8 18 10-20
USA 32 3-7 18 7-15

* Please note that this is the shipping time, and the number of days are working days. It does not include manufacturing time of your LACEits.

We ship our LACEits worldwide. If the name of your country is not on the list, please contact us at info@laceit-cya.com.

Processing your Order

We ship LACEits worldwide !!

Once payment has been approved and the delivery and billing address has been verified we will make your LACEits for you. This usually takes no longer than 1 week. Once they are made, they will be shipped to you.

Below is a list of the number of business days that we generally require to ship to your country.

Shipping Costs
Priority Delivery time* in days Economy Delivery time* in days
Switzerland 1 2-3
Austria 2-3 4-7
Belgium 2-3 4-8
Denmark 2-3 4-9
France 2-3 4-8
Germany 2-3 4-8
Italy 2-4 6-12
Netherlands 2-3 4-9
Poland 3-5 6-10
Portugal 2-3 5-9
Romania 3-5 7-15
Sweden 2-3 5-9
Spain 2-3 6-12
Turkey 3-5 7-12
UK 2-3 5-9
Australia 5-6 7-15
Brasil 3-6 10-20
China 3-6 10-20
India 4-8 10-20
Japan 3-5 7-15
Canada 5-7 8-15
New Zealand 4-6 10-15
Russia 3-7 10-20
Thailand 3-8 10-20
USA 3-7 7-15

* Please note that this is the shipping time, and the number of days are working days. It does not include manufacturing time of your LACEits.

If your country is not shown in the list below and you would like to make a purchase, please send an email to info@lace-it-cya.com.

If the item that you have selected will take longer to manufacture, we will follow up with an email to let you know when we can deliver your order.

If anything is not clear or if you require assistance to at all, please email us at info@laceit-cya.com and we will gladly handle your order request.

Your order will arrive in our beautiful LACEit gift box.

Insurance

All LACEit packages in transit to the delivery address are insured against theft and accidental damage. As soon as you have signed for them, your LACEits are in your hands and no longer insured.

Please keep packaging away from children and animals to avoid suffocation danger, and keep it away from fire, as the packaging could be inflammable. LACEit cannot be held responsible for any damage or accidents caused by the packaging.

Taxes and duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Returning Faulty Items

We want you to be completely happy with your LACEits. If for some reason you are dissatisfied or we dispatched the wrong item, please contact us at complaints@lace-it-cyi.com.

We generally do not accept returns. However, if your merchandise has defects, please email us and we will agree with you on how to return your LACEits. Please note that returns will not be accepted, if your garment’s tags have been removed, or if it has been worn or washed.

We do not accept returns for any non-faulty items that have been worn and tags removed. Unfortunately, we also cannot offer you a refund if you have simply changed your mind. Refunds are only in case of manufacturing faults.

Exchanged items can only be dispatched after the returned goods have been received and have undergone a quality control check.

The exchange or return value is determined by the purchase price that you paid for this garment.We cannot accept returns on any LACEits, that were not purchased via our website.

LACEit cannot accept liability for your returned goods until they reach us. Pack and seal your return securely in the original package and complete the online return form. It is recommended that you ship your return via a carrier who will provide your package with a tracking number to ensure that it does not get lost.

Exchanges

If needed, you can exchange your LACEits for another size.

For any exchanges, you are responsible for the cost of postage to send items back to us, but we will cover the cost of shipping the new package. This is only valid for one return, however.

There are no extra costs involved for exchanging products the first time. For every second return and/or exchange within the same order, extra shipping costs will be charged.

Refunds

We do not give any refunds.

For further information, you can contact us by sending an email to info@laceit-cya.com with any questions you may have.

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